Crrux provides a seamless way to manage all critical work items by engaging all your key stakeholders. It provides a simple and universal way for users to securely share different items with specific people and teams, organized around relevant collections.
With Crrux you can collaborate and engage seamlessly with internal or external people, for social conversations, articles/blogs, research, projects, sales, support, finance, and legal work flows.
Engage external users and communities through public content in the form of a website having your catalog of offerings, blog, and help center to resolve customer issues. You can also track news, blog articles and other web pages related to concepts, people and organizations with Google Custom Search Engine integration.
Manage general communication and collaboration around topics with article and conversation items. Use contact, organization and event item to manage information and interactions related to external stakeholders.
Using the global search box you can quickly find any item in your hive along with related collections and people. You can further filter items based on type, collection, and user.
Create rich text content and attach/embed image, audio, video or document files. You may give a specific individual or team only view or edit access as needed. Users and teams with edit access can update the items like an author. Work in progress content can also be saved and co edited in draft mode.
Create multiple collections based on different topics, interest areas, initiatives, departments etc. Collections help you organize items under different categories, a particular item can be tagged under more than one collection. Enable web search on a collection to auto aggregate relevant web content through Google Custom Search Engine integration.
Found something interesting on the web? Share and exchange thoughts on the topic with other hive users or store it for personal reference. Sharing of information from the web is convenient and easy using the “Add to” bookmarklet, drag, drop and add the bookmarklet to your bookmarks bar. It’s easy to clip, paste and share using the bookmarklet on any webpage.
The metrics driven dashboard gives you relevant statistics related to your project, sales, support and financial performance like timeliness, win ratio, SLA adherence and past dues aging.
Crrux is the solution to your engagement and collaboration needs within your company, with external collaborators or for your personal requirements. Explore how a configuration of required apps can match your varied necessities.
Create projects and tasks with a timeline. Bring clarity and focus to work by using checklist and by assigning/sharing tasks with only related people or teams. Stay on top of things with metrics driven dashboard and feeds highlighting tasks that need attention.
You may invite external collaborators like customers, partners or vendors to your hive, or only share the necessary content with them to get approval, inputs, suggestions and to discuss the progress of a project as a team. All in one place!
View and assess all your sales deals in different stages of the pipeline. Customize the pipeline to fit your unique sales process with multi-currency support.
Display, market and sell your products and services on your Crrux powered website, by activating the /catalog public page and also manage lead to payment flow.
Create, share and edit marketing and sales collateral with your team and organize using collections. Link proposals to specific sales deals. Use bid qualification checklists to increase compliance and conversion rates.
Create a comprehensive and organized knowledge base of the frequently asked questions, product documentation, help articles or user manuals at one place. Gain happier and more satisfied customers by enabling effective self-service and faster resolutions. Significantly reduce/avoid tickets and provide responsive support.
Manage your support operations efficiently. Maintain transparency in the entire process by giving regular updates and details to your customers. Share private and agent notes for collaborating with internal users for resolution.
Create and manage service level agreements (SLAs) for different customers with auto-assignment and escalation rules. Define priorities and resolution time for different types of requests. Get alerted when a request needs attention.
Enable auto-responder along with auto-suggestion to automatically show a list of help articles based on the keywords typed in the request form, thus reducing the volume of recurring tickets/requests.
Keeping track of orders and invoices is hassle-free with Crrux. Link your deals or offerings and maintain an organized record of all the orders and invoices, received or issued.
Auto-fill orders from deals and invoices from orders. Avoid errors and increase compliance of all procurement & earnings related transactions. Send orders and invoices on email with attached pdf version. You can also securely share specific orders and invoices with related parties.
Manage and track all your contracts and agreements in a single place. Securely collaborate with external parties for defining the agreement terms etc. Maintain full compliance with legal checklist and by linking related tasks, organizations, orders, deals or proposals.
Your personal, community or business related Crrux hive can also act as a public site to tell the world about yourself, your interests or your business. You can activate and configure /catalog, /blog, /help and /about pages as required. The pages will only display relevant items that are marked for public access and will also be visible to search engines. By default all public pages are disabled, you can activate them anytime.
Display a collection of products you want to sell or the varied services you offer as a catalog with rich details and take one click orders.
Publish a compelling blog to share your thoughts, ideas and experiences with your target audience. Allow visitors to participate and share their opinions by commenting, following, sharing and liking your posts.
Help Center Page
Manage all your requests like tickets, inquiries, feedback. Solve most of your customer queries through a comprehensive knowledge base, community support to minimize the volume of support requests. Set up service level agreements (SLAs) to prioritize resolution.
Describe the purpose of your hive along with contact information and brief profiles of your team.
Keep a record of all your contacts whether external or internal, with their complete details. Each time a public visitor engages with you, Crrux adds the details to your contacts database.
We wish to make Crrux more impactful, please do suggest what other capabilities may help you derive more value.
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*Base plan lifetime free. Premium plan 30 days free.