Terms of Service

Effective: May 01, 2018

Our Service

The “Service” includes access and use of the website www.crrux.com, use of our online productivity, collaboration and engagement tool and application/software, configuration and setup of the tool provided on the Website, all facts, data and figures mentioned on the Website are only for informational purposes.

Our Terms of Service (“Terms”) govern the use of Service available through the internet website at www.crrux.com ("Website") by any user of the Website ("you" or "your"), the user may be an individual user or respresenting an organization or community. Our Privacy Policy explains the way we collect your information and use it to provide you with services. By using the services, you agree to abide by the Terms of Services and the Privacy Policy, in case you do not agree to the Terms of Service, you are requested by i-nable Solutions not to use the Website and its Services. If you are using our Services on behalf of an organization or community, then the organization or community members would be bound by these Terms.

This Website is provided by i-nable Solutions Pvt Ltd ("i-nable Solutions"), a company incorporated under the Companies Act, 1956 of India, having its registered office at Trinity Woods, Sarjapur Road, Bangalore-560102, India and shall be used for informational purposes only. This Website, including all Services provided, is the property of i-nable Solutions and is copyrighted and protected by copyright laws. You hereby agree to comply with all copyright laws in your use of this Website.

Subject to the Terms set forth, i-nable Solutions grants you a non-exclusive, non-transferable, limited right to access, use and display this Website and the Services thereon. You agree not to interrupt or attempt to interrupt the operation of the Website in any manner. Unless otherwise specified, the Website is for your personal and non-commercial use. you shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website.

Your Content

The Service allows you to create a hive under your desired subdomain name(s), i-nable Solutions will not be liable in case of legalities arising from use of illegal usage of copyrighted names, misrepresentation, identity abuse; in such case i-nable Solutions has the right to block the particular subdomain and an alternative may or may not be provided.

The Service allows you to create items based on your selection, and thereby include information in the form of text, images, files and other materials (“Content”) and share the Content with other users of the hive. You maintain ownership of your Content, but by uploading it onto the Service, you are granting us a license to use, copy, reproduce, process, adapt, publish, transmit, host and display that Content for (i) providing you the Service (ii) analyzing and improving the operation of the Service (iii) providing support.

By accepting these Terms, you grant us the right to remove Content or block a hive, if the said Content violates our Terms or that we reasonably believe may create a liability for i-nable Solutions.

Crrux Blog

This is to inform and clarify that Individuals (including but not limited to employees of i-nable Solutions and referred to as “Individuals” hereafter) may contribute articles, suggestions and/ or opinions on this Website entirely at the sole discretion of i-nable Solutions, in the form of “Blog”. you hereby acknowledge and agree that these Blog constitute the opinion of the Individuals in their personal capacity.. i-nable Solutions retains all copyright to these Blog.

You may be permitted to post comments, like, share on accessible social media sites, and bookmark these Blog. While doing so, you expressly agree and acknowledge to abide by the Terms and conduct mentioned as per the Acceptable Use of our Service.

Third Party Content

The Website also consists of third party information, including articles, analysis, news reports, surveys, company information and data about financial markets, and other data from external sources ("Third Party Information"). You acknowledge and agree that the Third Party Information is not created or endorsed by i-nable Solutions. The provision of Third Party Information is only for informational purposes and does not constitute a recommendation or advice for any type of investment decision. You fully understand that the Third Party Information provided to you is obtained from sources believed to be reliable, but that no guarantees are made by i-nable Solutions or the Third Party Information sources as to its accuracy, completeness and/ or its timeliness. You agree not to hold i-nable Solutions or any provider of Third Party Information liable for any decision you may make based on your reliance on or use of such data, or any liability that may arise due to Third Party Information.

By using any Third Party Information, you may leave this Website and be directed to an external website. If you decide to visit any such site, you do so at your own risk and take all protective measures to guard against viruses or any other destructive elements. i-nable Solutions makes no warranty or representation regarding, and does not endorse, any linked Websites or the information appearing thereon. Links do not imply that i-nable Solutions or this Website sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of i-nable Solutions or of its affiliates. You hereby expressly acknowledge and agree that the linked sites are not under the control of i-nable Solutions and i-nable Solutions is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. i-nable Solutions is not responsible for webcasting or any other form of transmission received from any linked site. i-nable Solutions is providing these links to you only as a convenience, and the inclusion of any link shall not be construed to imply endorsement by i-nable Solutions in any manner of the website.

Warranties

This website, the information and services on the site, are provided "as is" and “as available” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. There is no warranty of any kind, express or implied, regarding third party content. In spite of i-nable Solutions’ best endeavors, there is no warranty on behalf of i-nable Solutions that this Website will be free of any computer viruses. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.

Prohibited use of the Website

As a condition of your use of the Website, you shall not use the Website for any purpose(s) that is unlawful or prohibited by these Terms. It is prohibited to use the Website, in a manner that you damage, disable, overburden, or impair any i-nable Solutions server, or the network(s) connected to any i-nable Solutions server, or interfere with any other party's use and enjoyment of any services associated with the Website. You shall not attempt to gain unauthorized access to any section of the Website, other accounts or to any of the services associated with the Website, through hacking, password mining or any other means. You shall not obtain or attempt to obtain any Services or information through any means not intentionally made available through the Website.

Posting on www.crrux.com

i-nable Solutions does not claim ownership of the materials you provide to i-nable Solutions such as but not limited to, feedback, suggestions, or post, upload, or submit to any section of the Website, ("Submission" or "Submissions"). However, by posting, uploading, providing or submitting ("Posting") your Submission you are granting i-nable Solutions permission to use your Submission in connection with the operation of their Internet businesses, including, without limitation, the license rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; to publish your name in connection with your Submission; and the right to sublicense such rights to any other party.

You hereby acknowledge and agree that no compensation shall be paid or no future commercial consideration has accrued with respect to the use of your Submission by i-nable Solutions, as provided herein. i-nable Solutions shall be under no obligation to post or use any Submission you may provide and i-nable Solutions shall remove any Submission at any time at its own sole discretion. By Posting a Submission you hereby warrant and represent that you own or otherwise control the rights of your Submission as described in these Terms including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Liabilities and Indemnification

By availing yourself of the Website and related service, you agree to indemnify and hold harmless i-nable Solutions from any claim, cost, expense, judgment or other loss relating to your use of this Website and its Services, in any manner, including without limitation of the foregoing, any action you take which is in violation of these Terms and against any applicable law.

Disclaimer

You expressly agree that use of the Website is at your sole risk. i-nable Solutions makes no representation that the operation of the website will be uninterrupted and/ or error-free. The website may contain inaccuracies, typographical and/ or clerical errors. i-nable Solutions expressly disclaims any obligation to update this website or any of the Services on this website. i-nable Solutions does not warrant the accuracy or completeness and the reliability of any advice, opinion, statement or other information displayed or distributed through the Website. You acknowledge that your reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. i-nable Solutions reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Website. i-nable Solutions may make any other changes to the Website, the Services and the prices described in the Website at any time without notice.

In no event shall i-nable Solutions be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information system) that are related to the use of, or the inability to use, the content, Services, and functions of this Website, even if i-nable Solutions is expressly advised of the possibility of such damages. This Website is for informational purposes only.

Changed Terms

i-nable Solutions Pvt. Ltd shall have the right at any time to change or modify the Terms, or any part thereof, or to impose or remove conditions. Changes in these Terms will be effective when notice of such changes, modifications, additions, deletions on any aspect of the Website, including the availability of any feature(s) of the Website, is posted. i-nable Solutions may also impose limits on certain features and services or restrict your access to certain sections or all of the Website without notice or liability. Any use of the Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications or additions.

Termination

You are free to stop using our Website and the Services provided thereon at any time. We reserve the right to suspend or block or terminate the Service at any time without notice. We may block or suspend or terminate the Service if our Terms are not complied with or if your conduct is against the conduct as mentioned in the Acceptable Use.

International Usage

This Site is controlled, operated and administered by i-nable Solutions from its office within India. i-nable Solutions makes no representation that Services on this Website are appropriate or available for use at any other location(s) outside India. Any access to this Website from territories where their contents are illegal is prohibited. You may not use the Website or export the Services in violation of any applicable export laws and regulations. If you access this Website from a location outside India, you are responsible for compliance with all local laws.

These Terms shall be governed by the laws of India, without giving effect to its conflict of laws provisions. you agree that the appropriate court(s) in Bangalore, India, will have the exclusive jurisdiction to resolve all disputes arising under these Terms and you hereby consent to personal jurisdiction in such forum.

These Terms constitute the entire agreement between i-nable Solutions and you with respect to your use of the Website and Services provided thereon.. Any claim you may have with respect to your use of the Website must be commenced within one (1) year of the cause of action. If any provision(s) of this Terms is held by a court of competent jurisdiction to be contrary to law then such provision(s) shall be severed from the Terms and the other remaining provisions of the Terms shall remain in full force and effect.

Privacy Policy

Effective: May 01, 2018

i-nable Solutions Pvt. Ltd. (hereafter to referred to as “i-nable Solutions”, “We”, “Us”, “Our”) is committed to respect your privacy and choices while using our website www.crrux.com (“Website”). This policy highlights our privacy practices regarding the Personal Information that we collect, use and disclose from you when you use our website and create a hive, or sign in to your existing hive and engage and/ or collaborate with internal or external users (“Services”).

Information we Collect or Receive

For the purposes of this privacy policy, 'Personal Information' is any information which relates to an individual who may be identified from that information, or from a combination of a set of information.

The following information may be collected or received from you to provide better usability, support and assistance in troubleshooting:

  • This Personal Information includes your name and email address which are required for creating a hive and thereby get access to our Services, and other optional profile information like profile image, password, team name; that you may choose to associate with your account so as to enable us in providing you with the Services mentioned on our Website.

  • Your Service usage information in terms of how and what you are using by way of the Services we provide, this may include the features that you avail, contact information of people you may invite, content you share and any third party content you may share.

  • Your server log and device information is automatically collected when you avail of our Service. This may include your Internet Protocol address, demographics, Operating System, your browser type, browser settings, language preferences, cookie data, date and time settings.

Information Usage and Sharing

The information i-nable Solutions collects to understand your needs and interests helps us to deliver a consistent and personalized experience. Your Personal Information and other information that we ask you will only be used as described in this Privacy Policy and/or in the way we specify at the time of collection. We will not subsequently change the way your Personal Data is used without your consent, or as required by applicable law.

We will exclusively use your Personal Data for the following purposes:

  • To process your orders and deliver the products, services and information that you have ordered;

  • To keep you up to date on the latest product announcements, software updates, software upgrades, and other information regarding i-nable Solutions’ software and services;

  • To provide a personalized user experience and view protected content;

  • To contact you in order to respond to your requests, in case you contact us with a problem/ incident/ query.

  • We may use your email address to send you Service and administrative emails, which may include product information or announcements, notices, Service offerings. You may opt-out of receiving these emails with the ‘Unsubscribe’ link provided in the emails.

We may disclose your Personal information in case of a lawful request by authorized personnel, which may be for reasons such as national security or law enforcement. We may also disclose your Personal Information in order to comply with certain laws or regulations which may apply.

We may use certain non- personal information in an anonymous manner which may include but not limited to your data usage, browser information or system information to help us understand and improve our Services.

Information Security

Security is of utmost importance to us, whether it is the security during sharing of content or your Personal Information. We use your Personal Information including the optional profile information and any content you create and share only for providing you with the specified Service and the reason mentioned while collecting the information. We take stringent measures to protect your Personal Information from loss, misuse, unauthorised access and unwarranted disclosure.

Your Choice to Share your Information

You may choose not to share certain Personal Information with us, this would not interfere with your access to our Website, but certain features and functions might not be accessible to you, and we may not be able to provide you with our Services. You have right to access the Personal Information that we hold about you. You may update or modify the information any time by logging into your account.

We will not retain your Personal Information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Links to Other Websites

Our Services are not directed to persons under the age of 13. i-nable does not knowingly collect Personal Information or allow access to our Services from persons under the age of 13. If you believe any person under the age of 13 has access to our Service please Contact us.

Changes to our Privacy Policy

This policy may get modified from time to time, the changes are immediately updated on this page. If you agree to continue using our Services, you automatically agree to abide by the revised policy.

Acceptable Use

Effective: May 01, 2018

We expect all our users to comply with our Acceptable Use Policy while using our Website and Service, if we find any violation of the Terms, we may suspend/ block/ terminate your access.

Misuse may include but is not limited to:

  • Using the Service for unlawful purposes;

  • Sending of unsolicited communication, contests, promotion advertisements, or spam;

  • Publish or share malicious content, which may include text, images or files, intended to disrupt or damage another user’s computer system or server;

  • Give access to your account details to an unauthorised person;

  • Use of profane and objectionable language or abbreviations or use any character(s) as a substitute for objectionable language;

  • Publishing, posting, uploading, distributing or disseminating any inappropriate, profane, defamatory, obscene, racist, terrorist, politically slanted, indecent or unlawful topic, name, material or information;

  • Upload of files that contain viruses, trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another;

  • Upload or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including but not limited to, copyright or trademark laws unless you own or control the rights thereto or have received all necessary consent to do the same;

  • Deface or vandalize this Website, or prevent or restrict others from using this Website;

  • Abuse the referral or promotions to get more credits than deserved;

  • Falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

  • Create a false identity, misrepresent or impersonate for the purpose of misleading, deceiving or confusing others;

Contact Us:

If you have any questions regarding our Acceptable Use Policy, please feel free to contact us at request@www.crrux.com.

Cookie Policy

Effective: May 01, 2018

Cookies are small text files that are sent to and placed in your device by which you access our Service. The cookies are unique to every device or browser. This helps us to recognize your device and provide better usage.

Depending on the type and settings of your browser, cookies may be accepted by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. If you disable cookies, you would still be able to use our Website and the Services thereon but certain features and functions might be limited.

Essential Cookies

These cookies are necessary for the website to function as intended and to enable you to access all features and services securely and optimally. It is necessary for you to accept and enable these cookies so as to enable the appropriate content based on the device that you are accessing through.

GDPR

Effective: May 01, 2018

1. Introduction

Crrux (“Crrux”) is committed to conducting its business in accordance with all applicable Data Protection laws and regulations and in line with the highest standards of ethical conduct. This policy sets forth the expected behaviors of Crrux Employees and Third Parties in relation to the collection, use, retention, transfer, disclosure and destruction of any Personal Data belonging to a Crrux Contact (i.e. the Data Subject). Personal Data is any information (including opinions and intentions), which relates to an identified or Identifiable Natural Person. Personal Data is subject to certain legal safeguards and other regulations, which impose restrictions on how organizations may process Personal Data. An organization that handles Personal Data and makes decisions about its use is known as a Data Controller. Crrux, as a Data Controller, is responsible for ensuring compliance with the Data Protection requirements outlined in this policy. Non-compliance may expose Crrux to complaints, regulatory action, fines and/or reputational damage. Crrux’s leadership is fully committed to ensuring continued and effective implementation of this policy, and expects all Crrux Employees and Third Parties to share in this commitment. Any breach of this policy will be taken seriously and may result in disciplinary action or business sanction. This policy has been approved by Crrux. For further information, please contact us at: request@www.crrux.com.

2. Scope

This policy applies to all Crrux Entities where a Data Subject’s Personal Data is processed:

  • In the context of the business activities of the Crrux Entity.

  • For the provision or offer of goods or services to individuals (including those provided or offered free-of-charge) by a Crrux Entity.

  • To actively monitor the behaviour of individuals.

  • Monitoring the behaviour of individuals includes using data prosessing techniques such as persistent web browser cookies or dynamic IP address tracking to pro le an individual with a view to:

    • Taking a decision about them.

    • Analysing or predicting their personal preferences, behaviours and attitudes.

This policy applies to all Processing of Personal Data in electronic form (including electronic mail and documents created with word processing software) or where it is held in manual les that are structured in a way that allows ready access to information about individuals. This policy has been designed to establish a worldwide baseline standard for the Processing and protection of Personal Data by all Crrux Entities. Where national law imposes a requirement which is stricter than imposed by this policy, the requirements in national law must be followed. Furthermore, where national law imposes a requirement that is not addressed in this policy, the relevant national law must be adhered to. If there are conflicting requirements in this policy and national law, please consult with Office of Data Protection for guidance. The protection of Personal Data belonging to Crrux Employees is not within the scope of this policy. It is covered in the Crrux ‘Data Protection for Employee Data’ policy.

3. Definitions

Employee - An individual who works part-time or full-time for Crrux under a contract of employment, whether oral or written, express or implied, and has recognized rights and duties. Includes temporary employees and independent contractors. Third Party - An external organisation with which Crrux conducts business and is also authorised to, under the direct authority of Crrux, Process the Personal Data of Crrux Contacts. Personal Data - Any information (including opinions and intentions) which relates to an identified or Identifiable Natural Person. Contact - Any past, current or prospective Crrux customer. Identifiable Natural Person - Anyone who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Data Controller - A natural or legal person, Public Authority, Agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data. Crrux Entity - A Crrux establishment, including subsidiaries and joint ventures over which Crrux exercise management control. Data Subject - The identified or Identifiable Natural Person to which the data refers. Process, Processed, Processing - Any operation or set of operations performed on Personal Data or on sets of Personal Data, whether or not by automated means. Operations performed may include collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Data Protection - The process of safeguarding Personal Data from unauthorised or unlawful disclosure, access, alteration, Processing, transfer or destruction. Data Protection Authority - An independent Public Authority responsible for monitoring the application of the relevant Data Protection regulation set forth in national law. Data Processors - A natural or legal person, Public Authority, Agency or other body which Processes Personal Data on behalf of a Data Controller. Consent - Any freely given, specific, informed and unambiguous indication of the Data Subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the Processing of Personal Data relating to him or her. Special Categories of Data - Personal Data pertaining to or revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; data concerning health or sex life and sexual orientation; genetic data or biometric data. Third Country - Any country not recognised as having an adequate level of legal protection for the rights and freedoms of Data Subjects in relation to the Processing of Personal Data. Profiling - Any form of automated processing of Personal Data where Personal Data is used to evaluate specific or general characteristics relating to an Identifiable Natural Person. In particular to analyse or predict certain aspects concerning that natural person’s performance at work, economic situations, health, personal preferences, interests, reliability, behaviour, location or movement. Binding Corporate Rules - The Personal Data protection policies used for the transfer of Personal Data to one or more Third Countries within a group of undertakings, or group of enterprises engaged in a joint economic activity. Personal Data Breach - A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed. Encryption - The process of converting information or data into code, to prevent unauthorised access. Pseudonymisation - Data amended in such a way that no individuals can be identified from the data (whether directly or indirectly) without a “key” that allows the data to be re-identified. Anonymisation - Data amended in such a way that no individuals can be identified from the data (whether directly or indirectly) by any means or by any person.

4. Policy

4.1. Governance
4.1.1 Office of Data Protection
To demonstrate our commitment to Data Protection, and to enhance the effectiveness of our compliance efforts, Crrux has established an Office of Data Protection. The Office operates with independence and is staffed by suitability skilled individuals granted all necessary authority. The Office of Data Protection reports to Crrux’s Chief Risk Officer who has direct access to the Crrux Board of Directors. The Office of Data Protection includes regional Data Protection Officers (DPOs) whose duties include:

  • Informing and advising Crrux and its Employees who carry out Processing pursuant to Data Protection regulations, national law or Union based Data Protection provisions;

  • Ensuring the alignment of this policy with Data Protection regulations, national law or Union based Data Protection provisions;

  • Providing guidance with regards to carrying out Data Protection Impact Assessments (DPIAs);

  • Acting as a point of contact for and cooperating with Data Protection Authorities (DPAs);

  • Determining the need for notifications to one or more DPAs as a result of Crrux’s current or intended Personal Data processing activities;

  • Making and keeping current notifications to one or more DPAs as a result of Crrux’s current or intended Personal Data processing activities;

  • The establishment and operation of a system providing prompt and appropriate responses to Data Subject requests;

To demonstrate our commitment to Data Protection, and to enhance the effectiveness of our compliance efforts, Crrux has established an Office of Data Protection. The Office operates with independence and is staffed by suitability skilled individuals granted all necessary authority. The Office of Data Protection reports to Crrux’s Chief Risk who has direct access to the Crrux Board of Directors. The Office of Data Protection includes regional Data Protection Officers (DPOs) whose duties include:

  • Informing and advising Crrux and its Employees who carry out Processing pursuant to Data Protection regulations, national law or Union based Data Protection provisions;

  • Ensuring the alignment of this policy with Data Protection regulations, national law or Union based Data Protection provisions;

  • Providing guidance with regards to carrying out Data Protection Impact Assessments (DPIAs);

  • Acting as a point of contact for and cooperating with Data Protection Authorities (DPAs);

  • Determining the need for notifications to one or more DPAs as a result of Crrux’s current or intended Personal Data processing activities;

  • Making and keeping current notifications to one or more DPAs as a result of Crrux’s current or intended Personal Data processing activities;

  • The establishment and operation of a system providing prompt and appropriate responses to Data Subject requests;

4.1.1 Office of Data Protection (Cont.)

  • Informing senior managers, officers, and directors of Crrux of any potential corporate, civil and criminal penalties which may be levied against Crrux and/or its Employees for violation of applicable Data Protection laws.

  • Ensuring establishment of procedures and standard contractual provisions for obtaining compliance with this Policy by any Third Party who:

  • provides Personal Data to a Crrux Entity

  • receives Personal Data from a Crrux Entity

  • has access to Personal Data collected or processed by a Crrux Entity.

4.1.2 Policy Dissemination & Enforcement The management team of each Crrux Entity must ensure that all Crrux Employees responsible for the Processing of Personal Data are aware of and comply with the contents of this policy. In addition, each Crrux Entity will make sure all Third Parties engaged to Process Personal Data on their behalf (i.e. their Data Processors) are aware of and comply with the contents of this policy. Assurance of such compliance must be obtained from all Third Parties, whether companies or individuals, prior to granting them access to Personal Data controlled by Crrux.
4.1.3 Data Protection by Design To ensure that all Data Protection requirements are identified and addressed when designing new systems or processes and/or when reviewing or expanding existing systems or processes, each of them must go through an approval process before continuing. Each Crrux Entity must ensure that a Data Protection Impact Assessment (DPIA) is conducted, in cooperation with the Office of Data Protection, for all new and/or revised systems or processes for which it has responsibility. The subsequent findings of the DPIA must then be submitted to the Chief Risk Officer for review and approval. Where applicable, the Information Technology (IT) department, as part of its IT system and application design review process, will cooperate with the Office of Data Protection to assess the impact of any new technology uses on the security of Personal Data.
4.1.4 Compliance Monitoring To confirm that an adequate level of compliance that is being achieved by all Crrux Entities in relation to this policy, the Office of Data Protection will carry out an annual Data Protection compliance audit for all such Entities. Each audit will, as a minimum, assess:

  • Compliance with Policy in relation to the protection of Personal Data, including:

    • The assignment of responsibilities.

    • Raising awareness.

    • Training of Employees.

  • The effectiveness of Data Protection related operational practices, including:

    • Data Subject rights.

    • Personal Data transfers.

    • Personal Data incident management.

    • Personal Data complaints handling.

  • The level of understanding of Data Protection policies and Privacy Notices.

  • The currency of Data Protection policies and Privacy Notices.

  • The accuracy of Personal Data being stored.

  • The conformity of Data Processor activities.

  • The adequacy of procedures for redressing poor compliance and Personal Data Breaches.

The Office of Data Protection, in cooperation with key business stakeholders from each Crrux Entity, will devise a plan with a schedule for correcting any identified deficiencies within a defined and reasonable time frame. Any major deficiencies identified will be reported to and monitored by the Crrux Executive Management team.
4.2 Data Protection Principles Crrux has adopted the following principles to govern its collection, use, retention, transfer, disclosure and destruction of Personal Data:

  • Principle 1: Lawfulness, Fairness and Transparency Personal Data shall be processed lawfully, fairly and in a transparent manner in relation to the Data Subject. This means, Crrux must tell the Data Subject what Processing will occur (transparency), the Processing must match the description given to the Data Subject (fairness), and it must be for one of the purposes specified in the applicable Data Protection regulation (lawfulness).

  • Principle 2: Purpose Limitation Personal Data shall be collected for specified, explicit and legitimate purposes and not further Processed in a manner that is incompatible with those purposes. This means Crrux must specify exactly what the Personal Data collected will be used for and limit the Processing of that Personal Data to only what is necessary to meet the specified purpose.

  • Principle 3: Data Minimisation Personal Data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are Processed. This means Crrux must not store any Personal Data beyond what is strictly required

  • Principle 4: Accuracy Personal Data shall be accurate and, kept up to date. This means Crrux must have in place processes for identifying and addressing out-of-date, incorrect and redundant Personal Data.

  • Principle 5: Storage Limitation Personal Data shall be kept in a form which permits identification of Data Subjects for no longer than is necessary for the purposes for which the Personal Data is Processed. This means Crrux must, wherever possible, store Personal Data in a way that limits or prevents identification of the Data Subject.

  • Principle 6: Integrity & Confidentiality Personal Data shall be Processed in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful Processing, and against accidental loss, destruction or damage. Crrux must use appropriate technical and organisational measures to ensure the integrity and confidentiality of Personal Data is maintained at all times.

  • Principle 7: Accountability The Data Controller shall be responsible for, and be able to demonstrate compliance. This means Crrux must demonstrate that the six Data Protection Principles (outlined above) are met for all Personal Data for which it is responsible.


4.3 Data Collection
4.3.1 Data Sources
Personal Data should be collected only from the Data Subject unless one of the following apply:

  • The nature of the business purpose necessitates collection of the Personal Data from other persons or bodies.

  • The collection must be carried out under emergency circumstances in order to protect the vital interests of the Data Subject or to prevent serious loss or injury to another person.

If Personal Data is collected from someone other than the Data Subject, the Data Subject must be informed of the collection unless one of the following apply:

  • The Data Subject has received the required information by other means.

  • The information must remain confidential due to a professional secrecy obligation

  • A national law expressly provides for the collection, Processing or transfer of the Personal Data.

4.3.1 Data Sources (Cont.)

  • One calendar month from the first collection or recording of the Personal Data

  • At the time of first communication if used for communication with the Data Subject

  • At the time of disclosure if disclosed to another recipient.

4.3.2 Data Subject Consent Each Crrux Entity will obtain Personal Data only by lawful and fair means and, where appropriate with the knowledge and Consent of the individual concerned. Where a need exists to request and receive the Consent of an individual prior to the collection, use or disclosure of their Personal Data, Crrux is committed to seeking such Consent. The Of ce of Data Protection, in cooperation with Group General Counsel, the Chief Risk Officer, the Chief Information Security Officer, the Chief Information Officer, and other relevant business representatives, shall establish a system for obtaining and documenting Data Subject Consent for the collection, Processing, and/or transfer of their Personal Data. The system must include provisions for:

  • Determining what disclosures should be made in order to obtain valid Consent.

  • Ensuring the request for consent is presented in a manner which is clearly distinguishable from any other matters, is made in an intelligible and easily accessible form, and uses clear and plain language.

  • Ensuring the Consent is freely given (i.e. is not based on a contract that is conditional to the Processing of Personal Data that is unnecessary for the performance of that contract).

  • Documenting the date, method and content of the disclosures made, as well as the validity, scope, and volition of the Consents given.

  • Providing a simple method for a Data Subject to withdraw their Consent at any time.

4.3.3 Data Subject Notification Each Crrux Entity will, when required by applicable law, contract, or where it considers that it is reasonably appropriate to do so, provide Data Subjects with information as to the purpose of the Processing of their Personal Data. When the Data Subject is asked to give Consent to the Processing of Personal Data and when any Personal Data is collected from the Data Subject, all appropriate disclosures2 will be made, in a manner that draws attention to them, unless one of the following apply:

  • The Data Subject already has the information3

  • A legal exemption applies to the requirements for disclosure and/or Consent.

The disclosures may be given orally, electronically or in writing. If given orally, the person making the disclosures should use a suitable script or form approved in advance by the Office of Data Protection. The associated receipt or form should be retained, along with a record of the facts, date, content, and method of disclosure.
4.3.4 External Privacy Notices Each external website provided by a Crrux Entity will include an online ‘Privacy Notice’ and an online ‘Cookie Notice’ fulfilling the requirements of applicable law. Refer to Crrux’s ‘Internet Privacy Notice’ and ‘Internet Cookie Notice’ standard templates for guidance. All Privacy and Cookie Notices must be approved by the Office of Data Protection prior to publication on any Crrux external website.
4.4 Data Use
4.4.1 Data Processing
Crrux uses the Personal Data of its Contacts for the following broad purposes:

  • The general running and business administration of Crrux Entities.

  • To provide services to Crrux customers. The use of a Contact’s information should always be considered from their perspective and whether the use will be within their expectations or if they are likely to object. For example, it would clearly be within a Contact’s expectations that their details will be used by Crrux to respond to a Contact request for information about the products and services on offer. However, it will not be within their reasonable expectations that Crrux would then provide their details to Third Parties for marketing purposes.

Each Crrux Entity will Process Personal Data in accordance with all applicable laws and applicable contractual obligations. More specifically, Crrux will not Process Personal Data unless at least one of the following requirements are met:

  • The Data Subject has given Consent to the Processing of their Personal Data for one or more specific purposes.

  • Processing is necessary for the performance of a contract to which the Data Subject is party or in order to take steps at the request of the Data Subject prior to entering into a contract.

  • Processing is necessary for compliance with a legal obligation to which the Data Controller is subject.

  • Processing is necessary in order to protect the vital interests of the Data Subject or of another natural person.

  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller.

  • Processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a Third Party (except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject, in particular where the Data Subject is a child).

There are some circumstances in which Personal Data may be further processed for purposes that go beyond the original purpose for which the Personal Data was collected. When making a determination as to the compatibility of the new reason for Processing, guidance and approval must be obtained from the Office of Data Protection before any such Processing may commence.
4.4.1 Data Processing (Cont.) In any circumstance where Consent has not been gained for the specific Processing in question, Crrux will address the following additional conditions to determine the fairness and transparency of any Processing beyond the original purpose for which the Personal Data was collected:

  • Any link between the purpose for which the Personal Data was collected and the reasons for intended further Processing.

  • The context in which the Personal Data has been collected, in particular regarding the relationship between Data Subject and the Data Controller.

  • The nature of the Personal Data, in particular whether Special Categories of Data are being Processed, or whether Personal Data related to criminal convictions and offences are being Processed.

  • The possible consequences of the intended further Processing for the Data Subject.

  • The existence of appropriate safeguards pertaining to further Processing, which may include Encryption, Anonymisation or Pseudonymisation.

4.4.2 Special Categories of Data Crrux will only Process Special Categories of Data (also known as sensitive data) where the Data Subject expressly consents to such Processing or where one of the following conditions apply:

  • The Processing relates to Personal Data which has already been made public by the Data Subject.

  • The Processing is necessary for the establishment, exercise or defence of legal claims.

  • The Processing is specifically authorised or required by law.

  • The Processing is necessary to protect the vital interests of the Data Subject or of another natural person where the Data Subject is physically or legally incapable of giving consent.

  • Further conditions, including limitations, based upon national law related to the Processing of genetic data, biometric data or data concerning health.

In any situation where Special Categories of Data are to be Processed, prior approval must be obtained from the Office of Data Protection and the basis for the Processing clearly recorded with the Personal Data in question. Where Special Categories of Data are being Processed, Crrux will adopt additional protection measures. Each Crrux Entity may also adopt additional measures to address local custom or social expectation over the Processing of Special Categories of Data.
4.4.3 Children’s Data Children are unable to Consent to the Processing of Personal Data for information society services5. Consent must be sought from the person who holds parental responsibility over the child. However, it should be noted that where Processing is lawful under other grounds, Consent need not be obtained from the child or the holder of parental responsibility. Should any Crrux Entity foresee a business need for obtaining parental consent for information society services offered directly to a child, guidance and approval must be obtained from the Office of Data Protection before any Processing of a child’s Personal Data may commence.
4.4.4 Data Quality Each Crrux Entity will adopt all necessary measures to ensure that the Personal Data it collects and Processes is complete and accurate in the first instance, and is updated to reflect the current situation of the Data Subject.

  • Correcting Personal Data known to be incorrect, inaccurate, incomplete, ambiguous, misleading or outdated, even if the Data Subject does not request rectification.

  • Keeping Personal Data only for the period necessary to satisfy the permitted uses or applicable statutory retention period.

  • The removal of Personal Data if in violation of any of the Data Protection principles or if the Personal Data is no longer required.

  • Restriction, rather than deletion of Personal Data, insofar as:

    • a law prohibits erasure.

    • erasure would impair legitimate interests of the Data Subject.

    • the Data Subject disputes that their Personal Data is correct and it cannot be clearly ascertained whether their information is correct or incorrect.

4.4.5. Profiling & Automated Decision-Making Crrux will only engage in Pro ling and automated decision-making where it is necessary to enter into, or to perform, a contract with the Data Subject or where it is authorised by law. Where a Crrux Entity utilises Pro ling and automated decision-making, this will be disclosed to the relevant Data Subjects. In such cases the Data Subject will be given the opportunity to:

  • Express their point of view.

  • Obtain an explanation for the automated decision.

  • Review the logic used by the automated system.

  • Supplement the automated system with additional data.

  • Have a human carry out a review of the automated decision.

  • Contest the automated decision.

  • Object to the automated decision-making being carried out. Each Crrux Entity must also ensure that all Pro ling and automated decision-making relating to a Data Subject is based on accurate data.

4.4.6. Digital Marketing
As a general rule Crrux will not send promotional or direct marketing material to a Crrux Contact through digital channels such as mobile phones, email and the Internet, without first obtaining their Consent. Any Crrux Entity wishing to carry out a digital marketing campaign without obtaining prior Consent from the Data Subject must first have it approved by the Office of Data Protection. Where Personal Data Processing is approved for digital marketing purposes, the Data Subject must be informed at the point of first contact that they have the right to object, at any stage, to having their data Processed for such purposes. If the Data Subject puts forward an objection, digital marketing related Processing of their Personal Data must cease immediately and their details should be kept on a suppression list with a record of their opt-out decision, rather than being completely deleted. It should be noted that where digital marketing is carried out in a ‘business to business’ context, there is no legal requirement to obtain an indication of Consent to carry out digital marketing to individuals provided that they are given the opportunity to opt-out.
4.5. Data Retention
To ensure fair Processing, Personal Data will not be retained by Crrux for longer than necessary in relation to the purposes for which it was originally collected, or for which it was further Processed. The length of time for which Crrux Entities need to retain Personal Data is set out in the Crrux ‘Personal Data Retention Schedule’. This takes into account the legal and contractual requirements, both minimum and maximum, that influences the retention periods set forth in the schedule. All Personal Data should be deleted or destroyed as soon as possible where it has been confirmed that there is no longer a need to retain it.
4.6. Data Protection
Each Crrux Entity will adopt physical, technical, and organisational measures to ensure the security of Personal Data. This includes the prevention of loss or damage, unauthorised alteration, access or Processing, and other risks to which it may be exposed by virtue of human action or the physical or natural environment. The minimum set of security measures to be adopted by each Crrux Entity is provided in the Crrux ‘Information Security Policy’. A summary of the Personal Data related security measures is provided below:

  • Prevent unauthorised persons from gaining access to data processing systems in which Personal Data are Processed.

  • Prevent persons entitled to use a data processing system from accessing Personal Data beyond their needs and authorisations.

  • Ensure that Personal Data in the course of electronic transmission during transport cannot be read, copied, modified or removed without authorisation.

  • Ensure that access logs are in place to establish whether, and by whom, the Personal Data was entered into, modified on or removed from a data processing system.

  • Ensure that in the case where Processing is carried out by a Data Processor, the data can be Processed only in accordance with the instructions of the Data Controller.

  • Ensure that Personal Data is protected against undesired destruction or loss. Ensure that Personal Data collected for different purposes can and is Processed separately.

  • Ensure that Personal Data is not kept longer than necessary.

4.6. Data Project Request The Office of Data Protection will establish a system to enable and facilitate the exercise of Data Subject rights related to:

  • Information access.

  • Objection to Processing.

  • Objection to automated decision-making and pro ling.

  • Restriction of Processing.

  • Data portability.

  • Data rectification.

  • Data erasure.

If an individual makes a request relating to any of the rights listed above, Crrux will consider each such request in accordance with all applicable Data Protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be unnecessary or excessive in nature. Data Subjects are entitled to obtain, based upon a request made in writing to the Office of Data Protection and upon successful verification of their identity, the following information about their own Personal Data:

  • The purposes of the collection, Processing, use and storage of their Personal Data.

  • The source(s) of the Personal Data, if it was not obtained from the Data Subject;

  • The categories of Personal Data stored for the Data Subject.

  • The recipients or categories of recipients to whom the Personal Data has been or may be transmitted, along with the location of those recipients.

  • The envisaged period of storage for the Personal Data or the rationale for determining the storage period.

  • The use of any automated decision-making, including Pro ling.

4.7. Data Subject Requests

  • The right of the Data subject to:

    • Object to Processing of their Personal Data.

    • Lodge a complaint with the Data Protection Authority.

    • Request rectification or erasure of their Personal Data.

    • Request restriction of Processing of their Personal Data.

All requests received for access to or rectification of Personal Data must be directed to the Office of Data Protection, who will log each request as it is received. A response to each request will be provided within 30 days of the receipt of the written request from the Data Subject. Appropriate verification must confirm that the requestor is the Data Subject or their authorised legal representative. Data Subjects shall have the right to require Crrux to correct or supplement erroneous, misleading, outdated, or incomplete Personal Data. If Crrux cannot respond fully to the request within 30 days, the Office of Data Protection shall nevertheless provide the following information to the Data Subject, or their authorised legal representative within the specified time:

  • An acknowledgement of receipt of the request.

  • Any information located to date.

  • Details of any requested information or modifications which will not be provided to the Data Subject, the reason(s) for the refusal, and any procedures available for appealing the decision.

  • An estimated date by which any remaining responses will be provided.

  • An estimate of any costs to be paid by the Data Subject (e.g. where the request is excessive in nature).

  • The name and contact information of the Crrux individual who the Data Subject should contact for follow up. It should be noted that situations may arise where providing the information requested by a Data Subject would disclose Personal Data about another individual. In such cases, information must be redacted or withheld as may be necessary or appropriate to protect that person’s rights. Detailed guidance for dealing with requests from Data Subjects can be found in the Crrux ‘Data Subject Request Handling Procedures’ document.

4.8. Law Enforcement Requests & Disclosures In certain circumstances, it is permitted that Personal Data be shared without the knowledge or Consent of a Data Subject. This is the case where the disclosure of the Personal Data is necessary for any of the following purposes:

  • The prevention or detection of crime.

  • The apprehension or prosecution of offenders.

  • The assessment or collection of a tax or duty.

  • By the order of a court or by any rule of law.

If a Crrux Entity Processes Personal Data for one of these purposes, then it may apply an exception to the Processing rules outlined in this policy but only to the extent that not doing so would be likely to prejudice the case in question. If any Crrux Entity receives a request from a court or any regulatory or law enforcement authority for information relating to a Crrux Contact, you must immediately notify the Office of Data Protection who will provide comprehensive guidance and assistance.
4.9. Data Protection Training All Crrux Employees that have access to Personal Data will have their responsibilities under this policy outlined to them as part of their staff induction training. In addition, each Crrux Entity will provide regular Data Protection training and procedural guidance for their staff. The training and procedural guidance set forth will consist of, at a minimum, the following elements:

  • The Data Protection Principles set forth in Section 4.2 above.

  • Each Employee’s duty to use and permit the use of Personal Data only by authorised persons and for authorised purposes.

  • The need for, and proper use of, the forms and procedures adopted to implement this policy.

  • The correct use of passwords, security tokens and other access mechanisms.

  • The importance of limiting access to Personal Data, such as by using password protected screen savers and logging out when systems are not being attended by an authorised person.

  • Securely storing manual les, print outs and electronic storage media.

  • The need to obtain appropriate authorisation and utilise appropriate safeguards for all transfers of Personal Data outside of the internal network and physical office premises.

  • Proper disposal of Personal Data by using secure shredding facilities.

  • Any special risks associated with particular departmental activities or duties.

4.10. Data Transfer Crrux Entities may transfer Personal Data to internal or Third Party recipients located in another country where that country is recognised as having an adequate level of legal protection7 for the rights and freedoms of the relevant Data Subjects. Where transfers need to be made to countries lacking an adequate level of legal protection (i.e. Third Countries), they must be made in compliance with an approved transfer mechanism. Crrux Entities may only transfer Personal Data where one of the transfer scenarios list below applies:

  • The Data Subject has given Consent to the proposed transfer.

  • The transfer is necessary for the performance of a contract with the Data Subject.

  • The transfer is necessary for the implementation of pre-contractual measures taken in response to the Data Subject’s request.

  • The transfer is necessary for the conclusion or performance of a contract concluded with a Third Party in the interest of the Data Subject.

  • The transfer is legally required on important public interest grounds.

  • The transfer is necessary for the establishment, exercise or defence of legal claims.

  • The transfer is necessary in order to protect the vital interests of the Data Subject.

4.10.2. Transfers to Third Parties Each Crrux Entity will only transfer Personal Data to, or allow access by, Third Parties when it is assured that the information will be Processed legitimately and protected appropriately by the recipient. Where Third Party Processing takes place, each Crrux Entity will first identify if, under applicable law, the Third Party is considered a Data Controller or a Data Processor of the Personal Data being transferred. Where the Third Party is deemed to be a Data Controller, the Crrux Entity will enter into, in cooperation with the Office of Data Protection, an appropriate agreement with the Controller to clarify each party’s responsibilities in respect to the Personal Data transferred. Where the Third Party is deemed to be a Data Processor, the Crrux Entity will enter into, in cooperation with the Office of Data Protection, an adequate Processing agreement with the Data Processor. The agreement must require the Data Processor to protect the Personal Data from further disclosure and to only Process Personal Data in compliance with Crrux instructions. In addition, the agreement will require the Data Processor to implement appropriate technical and organisational measures to protect the Personal Data as well as procedures for providing notification of Personal Data Breaches. Crrux has a ‘Standard Data Processing Agreement’ document that should be used as a baseline template. When a Crrux Entity is outsourcing services to a Third Party (including Cloud Computing services), they will identify whether the Third Party will Process Personal Data on its behalf and whether the outsourcing will entail any Third Country transfers of Personal Data. In either case, it will make sure to include, in cooperation with the Office of Data Protection, adequate provisions in the outsourcing agreement for such Processing and Third Country transfers. Crrux has a ‘Standard Provisions for Outsourcing Agreement’ document that should be used for guidance. The Office of Data Protection shall conduct regular audits of Processing of Personal Data performed by Third Parties, especially in respect of technical and organisational measures they have in place. Any major deficiencies identified will be reported to and monitored by the Crrux Executive Management team.
4.11. Complaints Handling Data Subjects with a complaint about the Processing of their Personal Data, should put forward the matter in writing to the Office of Data Protection. An investigation of the complaint will be carried out to the extent that is appropriate based on the merits of the specific case. The Office of Data Protection will inform the Data Subject of the progress and the outcome of the complaint within a reasonable period. If the issue cannot be resolved through consultation between the Data Subject and the Office of Data Protection, then the Data Subject may, at their option, seek redress through mediation, binding arbitration, litigation, or via complaint to the Data Protection Authority within the applicable jurisdiction.
4.12. Breach Reporting Any individual who suspects that a Personal Data Breach has occurred due to the theft or exposure of Personal Data must immediately notify the Office of Data Protection providing a description of what occurred. Notification of the incident can me made via e-mail – support@i-nable.com The Office of Data Protection will investigate all reported incidents to confirm whether or not a Personal Data Breach has occurred. If a Personal Data Breach is confirmed, the Office of Data Protection will follow the relevant authorised procedure based on the criticality and quantity of the Personal Data involved. For severe Personal Data Breaches, the Crrux Group General Counsel will initiate and chair an emergency response team to coordinate and manage the Personal Data Breach response.

5. Policy Maintenance

All inquiries about this policy, including requests for exceptions or changes should be directed to the Office of Data Protection via e-mail at support@i-nable.com
5.1 Publication
This policy shall be available to all Crrux Employees through the Crrux Policy at www.crrux.com or via alternative means as deemed appropriate by the Office of Data Protection.
5.2 Effective Date
This policy is effective as of today, 16.05.2018.
5.3 Revisions
The Office of Data Protection is responsible for the maintenance and accuracy of this policy. Notice of significant revisions shall be provided to Crrux Employees through the Human Resources department. Changes to this policy will come into force when published on Crrux Policy Portal.